- Become and remain knowledgeable and passionate about leading social media products and community standards.

- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.

- Enforce social media terms of use by carefully monitoring reports of abuse on the platform(s).

- Review the reported content within agreed turnaround times and standards of quality.

- Identify and escalate issues to immediate superior in accordance

- Documenting social media to standard operating procedure