UPA PKK Universitas Riau

Pusat Pengembangan Karir dan Kewirausahan (P2K2) & Pusat Tracer Study
Wednesday, 15 Oct 2025
Customer Success ID Team Lead (Customer)
PT. Web Media Technology Indonesia
Kabupaten Sleman, Indonesia
Industri :
Komputer/TI
Posisi yang dibuka: 0
Total seluruh posisi: 9
Posted : 25 February 2021 00:00 WIBtutup
Kategori Posisi : Umum
0 Pelamar
PT. Web Media Technology Indonesia merupakan bagian dari Hostinger Group (Hostinger, LTD) yang telah melayani jutaan pelanggan di seluruh dunia. PT. Web Media Technology Indonesia adalah Partner Resmi Google yang memiliki beberapa layanan online dalam bida.

Responsibilities:

  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort;
  • Provide the team with a vision of the project objectives (OKR);
  • Lead by setting a good example (role model) – behavior consistent with words;
  • Coach and help develop team members; help resolve dysfunctional behavior;
  • Listen to team members’ feedback and resolve any issues or conflicts;
  • Assure that the team members have the necessary education and training to effectively participate in the team;
  • Recognize and celebrate team and team member accomplishments and exceptional performance;
  • Suggest and organize team-building activities;
  • Escalate issues which cannot be resolved by the team;
  • Familiarize & train the team with daily tools.
Jenjang : Minimal Sarjana/S1
Prodi : Semua Prodi
IPK : 0
Job requirements
  • Leadership skill, coaching, giving and receiving feedback, emotional intelligence, honesty, work ethic, tenacity;
  • Customer Services skill, empathy, patience, positivity, attentiveness;
  • Excellent communication skills, clear verbal, written & persuasion in English;
  • Management skill, Task Management, Time management;
  • In-depth understanding of performance metric, OKR, etc;
  • Goal-Oriented focus;
  • Willingness to learn/curiosity;
  • Good culture fit (Agile, customer obsession, ownership, etc.);
  • Proven experience in IT field or similar industries as Team Leader/supervisor is a plus.
Level Masuk : Entry Level
Tipe Kerja : Penuh Waktu / Full Time
Job deskipsi : Daily duties will typically include:
  • Monitor & track team performance and report on metrics, provides encouragement to team members, including communicating team goals and identifying areas for improvement;
  • Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance;
  • Conducts team meetings to update members on best practices and continuing expectations;
  • Provides quality service monitoring to CSA, including interacting with the client, answering customer inquiries, and effectively handling customer complaints;
Working Advantages:
  • Get attractive bonuses for reaching monthly goals;
  • Have flexible work hours;
  • Enjoy working remotely (from anywhere in Indonesia);
  • Be a part of an inspiring working culture;
  • Enjoy being surrounded by smart and driven people;
  • Access anything you need for your continuous professional development: books, workshops, plenty of mentorships;
  • Benefit from other motivational perks such as birthday prizes, a special gift for the best team member, and much more!
Link
Ditulis Oleh PT. Web Media Technology Indonesia Dilihat 209 kali